Refund policy

1. Our Commitment

At WE LOVE THAILAND, we do our best to ensure that every customer receives high-quality products and a positive shopping experience.

If there is any issue with your order, we are here to help.

Due to the nature of international shipping, returns are accepted only in specific cases, such as:

damaged items,

incorrect items received,

or significant defects.

To request a return, customers must contact us within 48 hours of receiving the product and provide clear photos or evidence of the issue.

In most cases, approved refunds will be issued as store credit for future purchases.

In certain situations, a partial or full refund may be provided at our discretion.

We do not accept returns for:

change of mind,

minor differences in color, size, or packaging,

delays caused by shipping carriers or customs.

Orders may be canceled within 3 hours of purchase.

After this time, orders may already be processed and cannot be canceled.

Once a refund is approved, it will be processed within a reasonable timeframe.

Store credits will be issued directly to your account.

If you have any questions or concerns regarding your order, please contact us and we will do our best to assist you.